This overview applies to the following Robin products:
  • - C03060 - C03067 : Proline SIP
  • - C03050 - C03058 : Proline SV
  • - C03071 - C03074 : Proline Classic SV
  • - C04050 - C04051 : ProLine SIP Compact
  • - C01060 - C01068 : Compact SIP
  • - C02050 - C02058 : Compact SV
Video compatibility is tested with the following (soft-) phones:

H.264 compatible phones:

  • - Yealink T58A, T58V, T49G
  • - Grandstream GXV3240, GXV3275, GXV3350
  • - Alcatel-Lucent OmniTouch 8082 and 8088
  • - Cisco CP-9971
  • - Gigaset Maxwell 10
  • - Iddero Touchone, HC2-KNX
  • - Polycom VVX-1500, VVX-500, VVX-600

Softphones:

  • - CounterPath Bria 3 (PC / Mac)
  • - CounterPath X-Lite (PC / Mac) (audio only)
  • - CounterPath Bria 2 (iPad / iPhone)
BrandLogoTypeComments
3CX  3cx    
Aastra  aastra    
Alcatel-Lucent alcatel  OXO To enable video, check: ‘Codec pass-through for SIP phones’ on the PBX.
Alcatel-Lucent  alcatel OXE  No support for video-negotiation in the PBX. Display video via webbrowser or external application.
Asterisk  asterisk    
Avaya avaya  IP Office  
AXEOS  axeos  Hosted PBX platform  
Bicon Systems bicom PBXware  
Broadsoft broadsoft BroadWorks / RoutIT /KPN ÉÉN  
Cisco cisco CUCM  
GigaSet gigaset Gigaset Pro  Tested phones: DE700 and DE900 No H.264 support, video JPEG support only.
gnTel gntel    
Iddero iddero HC2-KNX 7” touch panel HC2L-KNX 10,4” touch panel  
Innovaphone innovaphone    
KPN kpn Vox - DaVo Large IP No support for video-negotiation in the PBX. Display video via webbrowser or external application.
KPN kpn Vox - Novo Office To enable video, check: ‘Codec pass-through for SIP phones’ on the PBX.
KPN kpn Vox OmniPCX Enterprise No support for video-negotiation in the PBX. Display video via webbrowser or external application.
MDS Gateways  mds Opera  No support for video-negotiation in the PBX. Display video via webbrowser or external application.
Microsoft microsoft Lync / Skype for Business Connection via Trunk. No support for video-negotiation in the PBX. Display video via webbrowser or external application. Hosted solutions are not supported.
Microsoft teams Teams Prerequisites: Microsoft Teams for Enterprises (incl Call functions) CyberGate subscription.
NEC nec Certified for NEC SIP@NET 5.0, IS3000 and SV9100   
Siemens  siemens Hipath and OpenScape  
sipXecs  sipxecs    
Voipro  voipro    
Voipzeker  voipzeker Asterisk / Kamailio  
Voys Telecom voys     
Xelion  xelion    

Support Desk

  • The Support Desk is available from Monday to Friday, 08:30 – 17:00.
  • You can contact us in three different ways:
  • To open a Support ticket, please make use of the Support ticketing system. This lets us keep a proper eye on the status and progression of the ticket.

 

Engrave service:

You can order one or more engraving label (s) for new and existing units. The dimensions of the plate are tailored to the relevant intercom unit. Delivery takes place directly from Robin Telecom Development.


RMA procedure

Robin Telecom products are assembled with the greatest of care. However, in the unlikely event that you experience a problem with a product, please contact the Support Desk first and never return any products until an RMA number has been issued. The RMA procedure is a follows:

  • You can request a RMA number via the Support ticket system. Check the link above.

  • When applying for an RMA, the following information is required: Type of product, article number, serial number, clear description of the complaint, and additionally for all SIP products: brand/type IP PBX or Hosted VoIP Provider, the software version of the SIP intercom / SIP camera.

  • The Support Desk will investigate the problem with you and solve it remotely wherever possible. From software version R3.x onwards, all of our SIP products have the possibility to give the Robin Telecom support engineer controlled remote access during a service interval. No specific technical knowledge or special software is needed to make use of this function, but it is necessary for the SIP product to have access to the internet during the service interval. Use this function only in consultation with our Support Desk. If the problem cannot be resolved remotely, you will then be given an RMA number.

  • Return the product, quote the RMA number on the box: Robin Telecom Development B.V., Hazenkoog 25, 1822 BS Alkmaar, The Netherlands.
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